![]() ![]() CNNĬNN’s Carlos Suarez spoke with frustrated passengers in line at the Southwest ticket counter at Hartsfield-Jackson Atlanta International Airport on Monday afternoon. One passenger told CNN her family was on the phone for 10 hours with Southwest.Ĭustomers wait to rebook their Southwest Airlines flight at Hartsfield-Jackson Atlanta International Airport on Monday. On social media, customers are complaining loudly about long lines to speak with representatives, problems with lost bags and excessive wait times or busy signals on the airline’s customer service telephone lines. In all likelihood we’ll have another tough day tomorrow as we work our way out of this.” Jordan told The Wall Street Journal the company plans to operate just over a third of its schedule in upcoming days to give itself the ability for crews to get into the right positions.Īccording to WJS.com, Jordan added that reduced schedule could be extended. We’ve talked an awful lot about modernizing the operation, and the need to do that.” Jordan told employees, “Part of what we’re suffering is a lack of tools. On Christmas night, ahead of Monday’s meltdown, Jordan told employees the airline has “a lot of issues in the operation right now.”ĬNN was provided a transcript of the message to Southwest employees by an aviation source. That’s the lion’s share of the more than 2,600 flight cancellations reported so far for Tuesday for all US airlines. More than 2,400 of those flights were already canceled as of 10:50 p.m. ![]() At one point, the airline canceled around 300 flights in the span of a half hour Monday afternoon.Īnd it looks like the Southwest pain will spread into Tuesday. The Dallas-based airline had canceled 71% of its flights – j2,909 total – on Monday, according to FlightAware. None of the other US carriers have canceled nearly as many flights or as much of their schedule as Southwest. You will need to provide your hotel booking confirmation number and PIN when you call.Last week’s winter weather travel mess is lingering like a vicious hangover into this week – and the headaches have been migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.Ī total of 4,002 flights within, into or out of the US were canceled on Monday, according to flight tracking website FlightAware, while 9,259 flights were delayed.īut Southwest accounts for a whopping share of those. If you have any additional questions, please call 1-88. You book using special membership rates, frequent stayer rates, loyalty points, any rewards programs or special promotions made available by the accommodation provider.The other deal is offered through a website that does not reveal which property or accommodation type you’ll be staying at until after you’ve booked.You booked a “Points Plus Property” on.The conditions of your booking with still allow penalty-free cancellations and modifications.Īdditionally, it is important to note that the Best Price Guarantee offer does not apply if:.The cancellation policy and booking conditions (including the cancellation policy, meal plan, package offer, etc.) are the same. ![]()
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